How does Mahindra usually handle customer concerns / feedback?
Mahindra has always been a customer-centric company. We value your feedback and
strive to address your concerns with speed and empathy and in a fair and transparent
How can I send feedback to regarding my experience with a dealer or an individual?
You can send your feedback through telephone, email or through the Queries &
Feedback section of this website or through a feedback form available at all our
dealer showrooms and workshops. You can also visit our With You Hamesha website
& give your feedback in Get In touch > Queries and Feedback section.
If I have a concern with your local dealership and want intervention from Mahindra
& Mahindra Ltd., who do I contact?
M&M has 18 regional offices (Delhi, Lucknow, Jaipur, Chandigarh, Noida, Karnal,
Mumbai, Bhopal, Ahmedabad, Pune, Kolkata, Patna, Bhubaneswar, Guwahati, Chennai,
Hyderabad, Bangalore and Cochin). Each of these offices have Customer Care Managers
who are responsible for specific dealerships. Your dealership will be happy to provide
you contact details of Customer Care Manager or the address of regional office.
I have already contacted your local Customer Care team but would like someone senior
to talk to me, what should I do?
We have 18 RCCMs (Regional Customer Care Managers) who are in charge for their respective
states. The RCCM for your region will contact you back if you mention this desire
to any individual you are talking to at M&M. You can also send a mail to firstname.lastname@example.org
making a request that you want to talk to the RCCM. Rest assured you will be contacted
How long will it take for my communication to be responded to?
Our Customer Care Team shall endeavour to reply to your feedback within 1 working
If I want to reach the Head of Customer Care, what procedure do I follow?
You can send your communication to Vice President- Customer Care, Mr. Sandeep Dhond
on email@example.com. He will strive to respond back to you within 6 hours
during working days and when he is in office. A copy of this mail communication
should also be marked to firstname.lastname@example.org.
How do I reach the top person in Mahindra Automotive Division of Automotive & Farm
The top most office in Automotive Division of Automotive & Farm Equipment Sector
is that of Sector President. He can be reached on AFS-President@mahindra.com
I am facing a product expectation gap and want this to be reported to the relevant
department at Mahindra, how should I ensure this happens?
We will be glad to know your feedback regarding any of our products. You can address
the communication to: The Brand Manager and mail it to email@example.com
or fax it to 022 28468523.
Who should I contact in case of a product or service related enquiry?
Please call our 24 x 7 With You Hamesha toll free number 1800 209 6006 and tell
them your request.
How do I know that the dealership is charging me the correct prices for products
For all vehicles the ex-showroom prices as applicable for the particular city are
declared in advance by Mahindra & Mahindra. This information is available on our
website. For spare parts, Mahindra & Mahindra declares the respective MRPs (Maximum
Retail Prices). Labour charges for services rendered are based on hourly flat-rate
as per city classification. These have been pre-defined by M&M and each job is charged
by the standard number of hours that is necessary for the job. (The calculation
will be done on the basis of hours required for job multiplied by flat rate applicable
for the city.